Effective Date: 25 July, 2025

Last Updated: 31 Aug, 2025

Interior Home Expert (“Company”, “we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of personal information of our clients, users, employees, vendors, and partners. This Privacy Policy describes how we collect, use, process, disclose, and safeguard information in accordance with applicable Indian laws (including the Information Technology Act, 2000 and rules thereunder) as well as globally recognized standards such as the General Data Protection Regulation (GDPR) of the European Union.

By accessing or using our website www.interiorhomeexpert.com (the “Site”), our services, or by providing us your personal data, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Definitions

Personal Data: Any information relating to an identified or identifiable natural person, such as name, email address, phone number, location data, project details, or any other information that can directly or indirectly identify an individual.
Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.
Cookies: Small files placed on your device by a website for tracking and personalization.
Third-Party Services: Vendors, contractors, and partners engaged by us to facilitate our operations.

2. Information We Collect

A. Information You Provide to Us

Full name, contact number, email address, residential or commercial address
Project requirements, design preferences, and budget details
Billing and payment information (handled securely via third-party gateways)
Identity documents (where legally required, such as for project contracts or KYC norms)

B. Information Collected Automatically

Device information (IP address, operating system, browser type, device identifiers)
Usage data (pages visited, time spent, navigation patterns)
Geolocation data (when enabled)
Cookies, analytics, and tracking pixels

C. Information from Third Parties

Data from marketing partners, advertising networks, and referral programs
Publicly available information from social media platforms (when you interact with our official accounts)

3. Purpose of Processing

To provide and deliver our interior design and related services.
To respond to enquiries, requests, and client communications.
To prepare contracts, proposals, invoices, and legal documentation.
To personalize our services, design recommendations, and marketing campaigns.
To improve website functionality, monitor traffic, and enhance user experience.
To ensure compliance with applicable laws, taxation, and regulatory requirements.
For recruitment, HR management, and employee/vendor engagement.
To prevent fraud, misuse, or unauthorized access to our systems.

4. Lawful Basis for Processing (GDPR Alignment)

Consent: When you voluntarily provide us with data (e.g., via contact forms).
Contractual Necessity: When processing is required for executing service agreements.
Legal Obligation: To comply with statutory and regulatory requirements in India.
Legitimate Interests: For marketing, service improvement, and business development.

5. Sharing and Disclosure of Information

We may share personal data with:

Affiliates and subsidiaries within Interior Home Expert Group.
Trusted vendors and contractors involved in execution of design projects.
Service providers (IT, hosting, payment gateways, logistics, marketing agencies).
Professional advisors (legal, tax, auditors, consultants).
Regulatory authorities where required by law, court order, or government directive.

We ensure that all third-party partners follow confidentiality and data protection obligations consistent with this Privacy Policy.

6. International Data Transfers

If we transfer personal data outside India (for example, to cloud servers or analytics providers), we will ensure adequate safeguards are in place, including compliance with standard contractual clauses or other legally accepted transfer mechanisms.

7. Data Retention

We retain personal data only for as long as necessary:

To fulfill the purpose for which it was collected.
To comply with statutory obligations (such as taxation and accounting).
To resolve disputes and enforce agreements.

After expiry of the retention period, personal data will be securely deleted or anonymized.

8. Data Security

We adopt robust technical, organizational, and administrative measures to safeguard your information, including:

Secure servers and firewalls
Data encryption and access control
Regular security audits and vulnerability assessments
Employee training on data handling practices

However, while we strive to use commercially acceptable standards, no transmission over the Internet is completely secure.

9. Your Rights

In line with applicable laws (including GDPR), you have the right to:

Access and request a copy of your personal data.
Request correction or update of inaccurate data.
Request deletion of personal data, subject to legal obligations.
Withdraw consent for marketing communications.
Restrict or object to certain processing activities.
Data portability (where applicable).

To exercise your rights, contact us at [insert official email]. We will respond within the legally mandated timeframe.

10. Cookies & Tracking

We use cookies, tracking pixels, and similar technologies for:

Website functionality and user preferences
Analytics and performance measurement
Targeted advertising and remarketing

You can manage cookie preferences through your browser settings.

11. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect personal data of children. If such data is inadvertently collected, it will be deleted immediately.

12. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing personal data.

13. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or business operations. Updated policies will be posted on this page with the “Last Updated” date.

14. Grievance Officer (Mandatory under Indian IT Act, 2000)

In compliance with the Information Technology Act, 2000 and rules, the following Grievance Officer is designated:

Pankaj Dudi
pankaj@interiorhomeexpert.com
Time: Mon-Sat (9.30 – 18.00)

Privacy Policy